Frequently asked questions
Most asked questions
Orders & Delivery
Sweden: 2–5 business days
United Kingdom: 3–7 business days
United States: 5–10 business days
Where are the prints shipped from?
All prints are produced on-demand at our professional print partners in Europe to ensure premium quality and shorter delivery distances.
Will I receive tracking information?
Yes. As soon as your order ships, you will receive an email with a tracking link.
What if my order hasn’t arrived yet?
Please contact us with your order number and we will help you track it straight away.
Products & Quality
What type of paper do you use?
Every print is produced on museum-quality, archival paper with soft texture and rich pigments for a timeless, elegant finish.
Do you sell frames?
Not at the moment. Our prints are compatible with standard frame sizes.
Will the colors match what I see on my screen?
Colors may vary slightly depending on your screen settings, but our printing process ensures a close match to the original artwork.
Shipping & Returns
Can I return my order?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
You’ll also need the receipt or proof of purchase.
Customers are responsible for arranging and covering the return shipping. You may choose any shipping method of your preference.
Items must be returned in their original condition and packaging.
Read more about our return policy here.
What if my print arrived damaged?
Please email us a photo of the damage within 48 hours of delivery and we will send a replacement at no extra cost.
Which countries do you deliver to?
At the moment we deliver to Sweden, the United Kingdom and the United States. Shipping costs are calculated at checkout.
Can I ship my order as a gift?
Yes, simply enter the gift recipient’s address during checkout.
Can I change or cancel my order?
You can cancel your order before it has been shipped, otherwise we ask you to make a return according to our return policies.
Lost Packages
If your package is delayed or lost, contact us and we will assist you in resolving the issue with our shipping partners.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the size of the print.
Payments
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), Klarna, Apple Pay, and Google Pay.
Is my payment information safe?
All payments are securely encrypted and processed through Shopify’s trusted payment platform, ensuring your payment information is handled safely and protected at all times.
still have questions?
If you cannot find the information you’re looking for in our FAQ, feel free to contact our customer service.
E-mail: info@mireenstudio.com
Let customers speak for us
Väldigt bra kvalitét till ett mycket bra pris, snabb och säker leverans.
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Soft Structures NO.6 Print
