Refund policy
Return Policy
We have a 14-day return policy, which means you have 14 days from the day you receive your order to request a return.
To be eligible for a return, items must be unused, in the same condition as when received, and returned in their original packaging. Proof of purchase may be required.
To start a return, please submit your request through our [return form]. Once your return has been registered, you will receive further instructions on how to return your order.
A return fee applies and will be deducted from your refund. The applicable return fee may vary depending on the country of return and will be provided as part of the return process.
Please do not send items back without first registering your return.
If you have any questions, you’re always welcome to contact us at info@mireenstudio.com or via our contact form.
Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. We will review the issue and help arrange an appropriate solution.
If possible, please include your order number and photos showing the issue when contacting us.
Exchanges
We do not offer direct exchanges. If you would like a different item or size, please return the original item and place a new order once your return has been registered.
European Union – 14-day right of withdrawal
If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
Items must be returned unused, in their original condition and packaging. Proof of purchase may be required.
To exercise your right of withdrawal, please register your return through our [return form].
Refunds
Once we have received and inspected your return, we will notify you about the status of your refund. Refunds are issued only after the returned items have been received and inspected.
If your return is approved, the refund will be issued to your original payment method within 10 business days. The applicable return fee will be deducted from your refund.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@mireenstudio.com.